Your marketplace account manager did not book that call to tell you how you are doing. You already know how you are doing. It is on a dashboard, it updates every night, and it has never once asked you to find a spare hour on a Thursday.
Yet that is how most of these calls go. They open a deck, read your own numbers back to you, and you both watch a line move like weather through a window.
Here is the part most sellers miss. The account manager is sitting on the other side of a glass you cannot see through, and almost nobody asks them what is over there.
On your side: your sales, your stock, your returns, your ad spend. You own all of it. Reciting it to the one person who cannot change any of it is a strange way to spend an hour.
On their side: what shoppers in your category actually searched for and did not find. Where your listing lands when the page gets built, not where you hope it lands. The promotional calendar before it goes out to everyone. The merchandising slots that exist but appear in no seller handbook. How you rank against the anonymous competitor set, by percentile. Why that one listing went quiet in the summer and stayed quiet.
None of that is in your dashboard. All of it changes what you do next.
Then there is the third pile, the one sellers burn the whole call on. Commission. The algorithm. Your account manager has exactly as much control over those as you do, which is none, and they will be sorry about it at length.
So bring three questions about their side of the glass and none about yours. Send the performance recap the day before and let them read it in their own time.
An account manager is not a reporting service. They are a window into the shop you are trading in blind, and most sellers spend the hour with their back to it, describing their own shelves.
If this is the exact call sitting in your diary, tell me what you are seeing: mail@sandeepkv.com, or message me on LinkedIn.